Privacy Policy

Collective Minds Australia Pty Ltd (ACN 682 759 986, ABN 30 682 759 986) ("CMA", "we", "us", "our")

Suite 15, Kings Arcade, 974 High Street, Armadale VIC 3143



We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect personal information in connection with our events, ticket sales, websites, marketing and touring activities.

1. What personal information we collect

We may collect:

Name, email address, phone number, postcode and date of birth (including for age verification at 18+ events)

Ticket purchase details, order history and attendance records

Payment information (processed by our third party ticketing and payment providers; we do not store full card details)

Identification documents where required for entry, licensing or security purposes

Photos, video and audio recorded at our events

Marketing preferences, survey responses and competition entries

Device, browser, IP address, cookie and website usage data

For artists, agents, promoters, venues and suppliers: business contact details, ABN, banking, visa and travel information required to deliver a performance or tour

2. How we collect it

We collect personal information directly from you (e.g. when you buy a ticket, sign up to our mailing list, enter a competition or contact us) and from third parties such as ticketing agents, venues, promoters, co-presenters and social media platforms, where you have agreed to that sharing.

3. Why we collect and use it

We use personal information to:

Process ticket sales, refunds, transfers and event entry

Communicate event information, changes, cancellations and safety notices

Verify age and identity and meet liquor licensing, security and venue requirements

Send marketing about our events, artists and partners (where you have consented; you can unsubscribe at any time)

Improve our events, websites and customer experience

Manage artist bookings, contracts, visas, travel and settlements

Comply with legal obligations and resolve disputes

4. Who we disclose it to

We may share personal information with:

Ticketing providers and payment processors

Venues, co-promoters, security and event staff for event delivery and entry

Email marketing, CRM, analytics and cloud service providers

Government agencies, police or regulators where required or authorised by law

Professional advisers (legal, accounting, insurance)



Some of these providers may store data outside Australia (including in New Zealand, the United States and the European Union). Where this occurs we take reasonable steps to ensure your information is handled consistently with the APPs.



We do not sell your personal information.

5. Photography and filming at events

By attending our events you acknowledge that you may be photographed, filmed or recorded, and that this content may be used by CMA, the artists and our partners for promotional purposes in any media. If you have concerns, please contact us.

6. Cookies and tracking

Our websites may use cookies, pixels and similar technologies (including Meta, Google and TikTok tools) to analyse traffic and deliver relevant advertising. You can disable cookies in your browser settings, although some features may not work properly.

7. Direct marketing

We will only send you marketing where you have consented or where permitted under the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link, or you can contact us to opt out.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. We keep information only for as long as needed for the purposes above or as required by law, then securely destroy or de-identify it.

9. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time (generally 30 days).

10. Complaints

If you believe we have breached the APPs, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.